What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

Top Native Water Purifier services in Surat, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

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Transparent Pricing

Native Water Purifier

4.84

81K reviews

Native M2

4.83 (35K reviews)

₹18499

Native M1

4.85 (47K reviews)

₹14499

Native UPS for M2

4.83 (182 reviews)

₹1999

Customer reviews

HAREESHKUMAR RAO

Mar 28, 2025

Very impressed with Pradeep. Extremely organized and systematic. Unlike most professionals that I have seen, he is never in a hurry. In his own words, "Even if it takes time it's ok, but the work should be perfect". Highly recommend Pradeep 👍...

Chandan

Mar 27, 2025

Excellent Service. He was very good at his work with helping all possible risky work. He switched on a water connection in my apartment which was very risky. Thanks for all his support....

Mohan

Mar 28, 2025

"Dinesh provided excellent service during the installation of our water purifier. He was professional, knowledgeable, and took the time to explain everything clearly. His commitment to customer satisfaction was outstanding, making the entire experience smooth and hassle-free. I ...

Nasim Shaikh

Mar 28, 2025

The product looks good at this price, and it's the first time in India we are seeing such maintenance, which provides a 2-year warranty. I will review this product after using it for a few months. Apart from this, Naresh Ji is a good person and totally professional. He explained...

Sree Charan

Mar 28, 2025

Excellent service by Ravi Teja! Was extremely patient and explained all the details really well! Awesome work! ...

Abul Barkat Faruki

Mar 28, 2025

I had a fantastic experience! The staff was incredibly helpful and friendly, and the whole process was seamless....

Ramesh Kunnath

Mar 28, 2025

This review not on installation technician but on product. Water taste is very bad from 3 days inspite of empty and cleaning tank 4 times. Customer care service executive saying to clear the tank again....

Sushant Adhikari

Mar 25, 2025

I am delighted to recommend Lakshminarayana's exceptional work on installing our water purifier. He demonstrated remarkable skill and expertise in: - Optimizing the limited space available - Ensuring a flawless and secure fit - Providing a comprehensive demo post-installation, s...

Sudheer

Mar 27, 2025

Installation was quick and perfect. Technician explained the features, DOs and DONTs. Very good installation experience....

Neha Roy Choudhury

Mar 25, 2025

The professional was extremely knowledgeable and gave us a live demo for 30 mins while explaining all the concepts. He was patient and answered all our questions. Also checked the TDS of the water we were drinking alongwith the Native RO....

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.