Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

Top Native Water Purifier services in Surat, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

Athwa Gate, Surat

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Transparent Pricing

Native Water Purifier

4.84

71K reviews

Select variant

Native M2

4.82 (31K reviews)

₹18499

Native M1

4.85 (41K reviews)

₹14499

Native UPS for M2

4.74 (74 reviews)

₹1999

Customer reviews

Poonam

Feb 21, 2025

Really like the service, would like to say about Chari( unfortunately I have not remember his full name) he is such a nice silent human, did explain really well. Cleard all our doubts. Kindly award or reward him with something, he deserves. Thank You...

Kumar Ashwin

Feb 20, 2025

I commend the exceptional service and product demonstration I received during my first Native product purchase. The representative was knowledgeable, courteous, and provided outstanding support, going above and beyond to assist me with my RO-related questions. Kudos to UC for ha...

Shristi Singh

Feb 20, 2025

Sanjay Patel provided outstanding service while installing the M1 Native Water Purifier at my home. He was extremely professional, punctual, and meticulous in his work. Not only did he complete the installation flawlessly, but he also took the time to explain everything clearly, ...

Prince

Feb 21, 2025

"I sincerely appreciate the great job you did installing the purifier. Your attention to detail and efficiency made the process smooth and hassle-free. Thank you for your excellent service!" ...

Aditya

Feb 21, 2025

Installation done by 'Harjeet' was a great experience, and the demo was great, explaining all the features easily and simply....

Aravindhan Jothiprakash

Feb 21, 2025

Asking for a plumber to do additional works like installation of ball valves. For one RO installation, how many services one has to opt for? Already paid for uninstalling separately. UC is sending electrical person for RO installation?...

Reviewed on Amazon

Brennon Denfer

Feb 22, 2025

Works as described and is an awesome product! I feel proud to own it! The looks are great and works flawlessly and love the confidence of the company with respect to the warranty and the assurance given to the user. This is my initial reaction but time will tell and I’m sure the ...

Harinder Singh

Feb 19, 2025

Perfect Job done by the tech. Installation was quick and professional. Very glad and happy with the sercive...

Ajit Kumar Ranjan

Feb 19, 2025

I recently purchased native M2 water purifier from Urban Company.The installation was on time as scheduled and exceptional, Mr Jwala Prasad kept me updated throughout the entire process. I had a question about the product, and he responded promptly and professionally. Overall, m...

Reviewed on Amazon

Akshay Gaikwad

Feb 19, 2025

The product is good. Smart and reliable. It might be a suggestion that the water tap can be in lower place so the place of purifier can be installed up side of the wall and would it be easy to take water from it....

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.