Pet Grooming

Suguna

November 2024 • undefined

5

Janice was fantastic with Jessie and she was so knowledgeable and patient. I’ve never experienced a professional who knew exactly what to do to handle timid dogs and Janice did such a wonderful job.

Verified

August 2024 • undefined

4.5

Faye was very nice and patient with my timid kitten, considering it is its first grooming session. Also mentioned things for us to take note of and gave suggestions. Would be better if the fur could be cleared and disposed of after the grooming session. It'd be good if the platform app doesn't allow customers to change grooming sessions at the last minute as it delays other's appointments (which other people have already set aside time for for the scheduled timing at the time of booking). My scheduled appointment time was 2pm. But due to the previous customer's last-minute change from basic grooming to full grooming, more time was required for the groomer to complete the tasks. Thus, Faye was only able to reach my place at 4pm. Besides being 2 hrs behind the appointment time (which I think is the platform's mistake), everything else about the grooming service was good. Thank you, Faye.

Verified

October 2024 • undefined

1

1) arrived 1hr late. When she was 10mins late, i was the one who reached out to her. 2) haircut for my pom was very choppy. Totally not smooth. 3) aysmmetrical haircut 4) most importantly, DID NOT CUT NAILS. I really should have checked. She showed me how she cut on ONE nail and i let her proceed the rest on her own. But she did not cut the rest and i only realised yesterday. Very dishonest. I will not use her again.

Mariamma

November 2024 • undefined

5

Excellent service! Thank you!

Dolly

August 2024 • undefined

5

Great grooming!

Pamela

September 2024 • undefined

5

Groomer was very patient and professional with my puppy.. Nice haircut done.. She looks so cute now.. Thank you

Chen

October 2024 • undefined

5

Very detailed

Audrey

December 2024 • undefined

4.5

Janice is punctual n very thorough with our GR. The concern i have is that our dog is strong . Could see that Janice needs assistance at times. Will be mindful of such, so that She does not exert herself . She suggested having like a hook to secure the leash in the future so that the dog is easily managed. Will consider if we decided to continue doing home grooming for our dog. Thanks again

Sheryl

February 2025 •

1

As the others have reviewed - was 2.5 hours late. Shouldn't accept back to back appointments without a buffer. Also probably the worst grooming done ever. Messy, and the haircut wasn't great. Removed the undercoat without consulting me First. Definitely not going to use Urban's grooming services again as I'm not sure If the groomers are really professional.