Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

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Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

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Native Water Purifier

70K reviews

Native M2

4.82 (30K reviews)

₹18499

Native M1

4.85 (39K reviews)

₹14499

Native UPS for M2

4.74 (60 reviews)

₹1999

Customer reviews

Raju Hudar

Feb 9, 2025

Excellent service. Did the job patiently and explained all things properly. Thank you Urban Company and its agents. Happy with the delivery which was quick, very next day of booking and installation also completed timely as expected....

Pavan Tripathi

Feb 6, 2025

He was too good, was too professional and explained everything really well, came to know a lot what exactly purification of water means, appreciate his help, he deserves a raise ...

Reviewed on Amazon

Ranjith R

Feb 9, 2025

We are using it for the past one week . So far it is good . Also the technician had good service and knowledge.. hoping it will work wonderfully in future also....

Shariq

Feb 5, 2025

I was given complete orientation about the purifier, nasir was a thorough professional and the installation was seamless and smooth. Thank you Urbanclap...

Kalpesh Dave

Feb 5, 2025

Fitted M2 RO from Urban Company Manish bhai had attended the service and had given an excellent service very cooperating with the nature, give more idea in fittings will recommend others for Manish bhai best service. ...

Kalpesh Dave

Feb 5, 2025

Reviewed on Amazon

Rajat Bansod

Feb 8, 2025

I recently purchased the UC Native M1 Copper Water Purifier, and I must say it has exceeded my expectations in every way! The 10-stage purification system, including RO, UV, UF, and Copper filtration, ensures that the water is not only safe but also enriched with essential minera...

Prachi Mishra

Feb 5, 2025

It was a great experience. The guy is very knowledgeable and he instantly installed it and explained everything step by step . Really great experience. Great work...

Eileen

Feb 8, 2025

Mr. Prem was prompt, knowledgeable and efficient. Replacement of the old water purifier was smooth and done in half an hour. He provided service in a pleasant manner!...

Indrayudh Sen

Feb 7, 2025

Happy with the installation. Manoj was knowledgeable, well spoken and helpful. He even cleaned the kitchen after installation. Thank you...

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.