What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

Top Native Water Purifier services in Naini Tal, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

9FR3+X96, Mallital, Nainital, Uttarakhand 263001, India

UC Promise

Verified Professionals

Hassle Free Booking

Transparent Pricing

Native Water Purifier

4.84

91K reviews

Native M2

4.83 (38K reviews)

₹18499

Native M1

4.85 (54K reviews)

₹14499

Native UPS for M2

4.86 (280 reviews)

₹1999

Customer reviews

Avik Datta

Apr 24, 2025

Really happy with the installation service. The installation person came just the next day after the product delivery and it Just took 20 mins to install. He has explained to me the usage process and warranty details. Really happy with the service....

Mahesh

Apr 22, 2025

He is a fantastic professional. He explained each cable installation while installing. Post that installation cleaned entire promises of whatever drilling dust is there....

Ambuja Patnaik

Apr 23, 2025

4.5

Product needs improvement. Manual dispenser is not there in M2. The Machine needs to be powered on always even to fill a glass of water. Manual tap should have been there for dispenser. We can not fill water in glass or a bottle if power is not there. Second problem is water leve...

Marcus Sandeep

Apr 24, 2025

Absolutely exceptional service! Chinappa Manjunath from Urban Company is a true professional who exceeded all my expectations. From the moment he arrived, his expertise and attention to detail were evident. He installed my water purifier seamlessly, explaining every step and ensu...

Vinay

Apr 21, 2025

Ravi is so polite and very professional in his work as well as in his behavior. He install the water filter nicely. Overall i’m really impressed with the service. Thank you Ravi and Urban Company :)...

Anuj Chauhan

Apr 23, 2025

He said I need to call plumber to open my kitchen tap as he can’t install that and don’t have the equipment to open the tap Never faces such issues with any other RO and its technician responsibility to open the tap ...

Vijay Singh

Apr 22, 2025

Arun has described all the functions, how to handle the RO , we are fully satisfied with Arun’s services ...

Ankit Namdeo

Apr 22, 2025

Time punctuality, I had to adjust my time for installation, whereas it has to be client preferred timing ...

Aakash Gupta

Apr 22, 2025

Rajesh ji did a good job. My only request is to specifically mention everywhere that this is not table top model and also provide a normal 'valve' as well other than the 'ball valve'...

Srinath Koppula

Apr 22, 2025

Very polite and professional person. Explains everything in detail and answers all questions with patience ...

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.