Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

Top Native Water Purifier services in Naini Tal, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

9FR3+X96, Mallital, Nainital, Uttarakhand 263001, India

UC Promise

Verified Professionals

Hassle Free Booking

Transparent Pricing

Native Water Purifier

4.84

66K reviews

Select variant

Native M2

4.82 (29K reviews)

₹18499

Native M1

4.85 (37K reviews)

₹14499

Native UPS for M2

₹1999

Customer reviews

Bijoy K George

Jan 24, 2025

Thofic showed good knowledge on water purifiers, he helped in installing native m1 and had done the work perfectly. He consulted with us in every step to get our opinion about fixtures ensuring the machine doesn’t obstruct any of our day to day activities in the kitchen....

Debraj Banerjee

Jan 25, 2025

Amazing service. Got delivered and installed within hours of ordering. Special mention to Mr. Anirban because of whom I was convinced to take the product, because of his calmness and patience with which he helped me understand the product. One more special mention to Mr Dinesh w...

Udhayakesavan

Jan 27, 2025

Tharun was very knowledgeable and explained the process step by step when i had the doubt he cleared them in a precise manner. ...

NIRAV TAILOR

Jan 26, 2025

Installation process was easy and hasel free. Staff Mr. Tushar Pandya is so supportive and helpful. He do quick installation....

Reviewed on Flipkart

Chandrakant Mahajan

Jan 28, 2025

The product is excellent and a great value for money for the long term. Great water quality and test. Two years of unconditional warranty is really great with peace of mind. Very low cost maintenance provided by the brand. The auto cleaning function is really innovative. No need ...

Suresh Kalakoti

Jan 25, 2025

Job done on time and called before arriving at home Details description given..Happy with Installation ...

RITU SINGH

Jan 25, 2025

Very good service. They explained well usage , tds, water pressure . Installation was good. I recommend it...

ANIL KUMAR KHURANA

Jan 27, 2025

Excellent service done by Gitesh and demo given properly.....

Reviewed on Amazon

MADHUKAR ANNADI

Jan 25, 2025

Value for money as it seems till now. No service charges and comprehensive warranty for 2 years makes it more appealing than other brands! Knowledgable and helpful technician from UC . Swift installation. Let’s see how it works out in long run! As of now happy....

Abhinav

Jan 27, 2025

1. The first technician bailed out on me. Had to book another tech. 2. Second tech said there was an issue with the machine. Forced me to raise a return request from Amazon stating that the box was crumpled and there are gaps. Was pushing me to get a refund and book through him u...

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.