Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

Top Native Water Purifier services in Ludhiana, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

Sarabha Nagar, Ludhiana

UC Promise

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Transparent Pricing

Native Water Purifier

4.84

81K reviews

Select variant

Native M2

4.83 (35K reviews)

₹18499

Native M1

4.85 (47K reviews)

₹14499

Native UPS for M2

4.83 (182 reviews)

₹1999

Customer reviews

Satyam Chandrra

Mar 23, 2025

4.5

Loved the experience with the personnel, however, UC customer service could be better in speaking to the partner directly and sorting issues. I had to take care of this part....

Raghu Yadav

Mar 23, 2025

Very happy with the UC Native M2 RO! The installation was quick and professional. Special thanks to Lokesh Sharma for his excellent service—he explained everything clearly and did a great job. The water quality is pure and refreshing. Highly recommended!...

Kunal Tainwala

Mar 23, 2025

Naresh was very calm and listened to all the problems that were there and gave appropriate solutions. He did a really clean job of fixing the purifier. ...

Manoj

Mar 22, 2025

Satish varma is good at his work...explained each and everything in detail regarding working of the purifier and gave some valuable tips for better using of native water purifier...

Santono Patra

Mar 21, 2025

The service was prompt and professional. The technician was knowledgeable and ensured the installation was done seamlessly. Highly recommend Urban Clap for hassle-free service!" - "Impressed with the punctuality and efficiency of the team. The installation process was smooth, ...

Sagar Parit

Mar 23, 2025

decent man with good knowledge. professional minimal chatter and more work. I greatly like his work ethics and above all his punctuality....

Mithra Jeeth

Mar 23, 2025

Excellent, Quick and very neatly installed Very polite speaking and explains usage in detail. Thank you Satish Sharma....

Jiva Pratim Pathak

Mar 21, 2025

Sandeep was excellent from start to end of the installation. We had a few issues as well with the water outlet he even Waited it out for the fix and left only after everything was done properly. Overall i would have given a 6 rating if it was available....

Gopal Krishna Jha

Mar 22, 2025

He didn't check brfore fitting that one gate of kitchen furniture will not open fully . Water outlet pipe is not fixed properly ...

Sridharan S

Mar 20, 2025

Very professional and polite. Knowledgeable..fixes the issues immediately. Thoroughly satisfied. Device review will be given after using it for few months....

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.