What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

Top Native Water Purifier services in Kolkata, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

Old Ballygunge Road, Kolkata

UC Promise

Verified Professionals

Hassle Free Booking

Transparent Pricing

Native Water Purifier

4.84

86K reviews

Native M2

4.83 (36K reviews)

₹18499

Native M1

4.85 (50K reviews)

₹14499

Native UPS for M2

4.86 (229 reviews)

₹1999

Customer reviews

Tamanna Yadav

Apr 7, 2025

I rescheduled the service from Wednesday to Monday(today) and selected the reschedule reason “Early service required”. Please do not put cancellation on the professional as he is not at fault, he’s a good and very humble professional....

Shivam

Apr 7, 2025

Ravi has been very responsive and helpful. He was on time and explained everything very nicely. He was polite and I was very happy with the experience....

Himanshu Jain

Apr 5, 2025

Truly one of the most humble, knowledgeable, patient, and professional technician I’ve come across. He knew exactly what he was doing and handled everything so smoothly. 10/10 for his expertise and amazing attitude. Really happy with the service!...

Kaushal Sawant

Apr 6, 2025

Mr.Pankaj Pasi has been our trusted man regarding water purifiers.It has been a costly affair with our previous purifier and he was the one who made us switch to Urban company’s very own Native purifier.The installation was smooth as usual and very professional.I will be monitori...

Reviewed on Flipkart

Karan Khajuria

Apr 8, 2025

Loved the water purifier it looks good in my kitchen service professional is also humble talk with proper knowledge and give accurate guidance about it go for it it will worth your money...

Akash

Apr 4, 2025

Kiran is one of the best professional, I have had the pleasure of meetings, he was in time and went above and beyond to fulfill the service. His expertise in the field is second to none and it was pleasure meeting such hard working professional. Thank you Kiran ...

Reviewed on Flipkart

Rohit Gupta

Apr 7, 2025

This product is very good and the water taste so good I keep on drinking just for the taste of water . Excellent purifier if you're looking for a long term here...

Anish Kumar Ranjan

Apr 7, 2025

Fully professional and cooperative..I like his service pretty much. It's very good that Urban company has a well trained staff like Aman Rana. Very satisfied with his service...

Projjwal Banerjee

Apr 6, 2025

4.5

Not so attentive, lots of calls, did not do post-service cleanup, need to be more aware about the outcome of the job. The filter installation place selection could be better....

Nikhil Jain

Apr 6, 2025

Super fast , cool nature very cooperative and understanding, he was explaining everything to my mom's all queries ...

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.