What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

Top Native Water Purifier services in Kochi, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

Kochi Post Office

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Transparent Pricing

Native Water Purifier

4.83

64K reviews

Select variant

Native M2

4.81 (28K reviews)

₹18499

Native M1

4.85 (36K reviews)

₹14499

Native UPS for M2

₹1999

Customer reviews

Siva

Jan 20, 2025

He is very patience and explained very well, and I am having issues with my taps and it took time to clear it and he waited patiently and has not taken a single rupee for extra work. Thank you....

Pinky

Jan 19, 2025

Mr Ravi has installed my water purifier and explained everything in very detail and he was very warming and soft during the process. really much appreciated his work and knowledge ...

Reviewed on Flipkart

Abhay Kumar Pal

Jan 20, 2025

From installation to purification, taste of water and the annual maintenance cost, this water purifier is worth every penny. You can monitor the machine via Urban Company's App. Any fault or defect will be fixed cost free. It's a must buy....

Reviewed on Amazon

Madhavi

Jan 20, 2025

I purchased the M1 water purifier and overall, it works well. However, one issue I’ve noticed is that the tank refills every time we dispense water, leading to continuous wastewater generation. If this could be resolved, it would be an excellent product....

Reviewed on Amazon

Piyali Biswal

Jan 20, 2025

The most useful features of this purifier are low cost, maintenance, 2 years warranty period, compact attractive design with sufficient storage capacity. It comes with free installation service from the Urban Company which was great....

Kavin

Jan 20, 2025

Prakash from Urban company, He demonstrated good service skill and expertise. Fabulous job 👏👏 Thanks for your wonderful support. He has good product skills too....

Prabhu Revur

Jan 19, 2025

He is very professional and knows his job. He made sure to keep things tidy and clean. My native m2 installation was satisfactory. One thing I have to suggest is to try to be on scheduled time....

Reviewed on Amazon

VRK

Jan 19, 2025

Water purifier comes with decent price with all inclusive package. All installation material and prefilter included with 2 year all inclusive warranty. Prompt installation services by UC. Pros : Classy look, No noise during purification, less water wastage. Happy with product a...

Reviewed on Amazon

Amazon Customer

Jan 19, 2025

Urban’s Native M1 water purifier is very nice product in terms of design, functionality and after sales service, also it’s annual maintenance cost is 50% cheaper than other products in this segment.....

Reviewed on Amazon

Akshay Salunkhe

Jan 19, 2025

5 star rated water purifier by Urban company Native M1. Installation was also excellent by UC executive Mr. Vivek Misal. Will experience water purifier for next many years, water quality and taste is best. Highly recommended product...

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.