What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

Top Native Water Purifier services in Kochi, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

Kochi Post Office

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Transparent Pricing

Native Water Purifier

4.84

81K reviews

Native M2

4.83 (35K reviews)

₹18499

Native M1

4.85 (47K reviews)

₹14499

Native UPS for M2

4.83 (182 reviews)

₹1999

Customer reviews

Chandan

Mar 27, 2025

Excellent Service. He was very good at his work with helping all possible risky work. He switched on a water connection in my apartment which was very risky. Thanks for all his support....

Sushant Adhikari

Mar 25, 2025

I am delighted to recommend Lakshminarayana's exceptional work on installing our water purifier. He demonstrated remarkable skill and expertise in: - Optimizing the limited space available - Ensuring a flawless and secure fit - Providing a comprehensive demo post-installation, s...

Sudheer

Mar 27, 2025

Installation was quick and perfect. Technician explained the features, DOs and DONTs. Very good installation experience....

Neha Roy Choudhury

Mar 25, 2025

The professional was extremely knowledgeable and gave us a live demo for 30 mins while explaining all the concepts. He was patient and answered all our questions. Also checked the TDS of the water we were drinking alongwith the Native RO....

Rudraksh Kapoor

Mar 27, 2025

How can a simple installation work by the professional be not up to the mark. Even after doing the installation I have to arrange the carpenter to do proper installation....

Satyam Chandrra

Mar 23, 2025

4.5

Loved the experience with the personnel, however, UC customer service could be better in speaking to the partner directly and sorting issues. I had to take care of this part....

Raghu Yadav

Mar 23, 2025

Very happy with the UC Native M2 RO! The installation was quick and professional. Special thanks to Lokesh Sharma for his excellent service—he explained everything clearly and did a great job. The water quality is pure and refreshing. Highly recommended!...

Kunal Tainwala

Mar 23, 2025

Naresh was very calm and listened to all the problems that were there and gave appropriate solutions. He did a really clean job of fixing the purifier. ...

Reviewed on Amazon

Sayantan Mukherjee

Mar 26, 2025

Amazing product, look wise very classy. The iron filter is 3 layered. I am using this for one day so can't tell more on performance. I checked my first tds was 258. The technician told me that it will come down. Overall experience was decent....

Reviewed on Amazon

Debabrata M

Mar 26, 2025

Item received on 25.3.2025 and installed on 26.3.2025. Till date everything is going good. Too early to make comment about the service of the product in coming days....

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.