4PXC+MMC Jindal tower, Malik Chowk, Old Courts Commercial Complex, Lajpat Nagar, Hisar, Haryana 125001, India
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Native Water Purifier
4.84
91K reviews
Native M2
4.83 (38K reviews)
₹18499
Native M1
4.85 (54K reviews)
₹14499
Native UPS for M2
4.86 (280 reviews)
₹1999
Customer reviews
Avik Datta
Apr 24, 2025
5
Really happy with the installation service. The installation person came just the next day after the product delivery and it Just took 20 mins to install. He has explained to me the usage process and warranty details. Really happy with the service....
read moreMahesh
Apr 22, 2025
5
He is a fantastic professional. He explained each cable installation while installing. Post that installation cleaned entire promises of whatever drilling dust is there....
read moreAmbuja Patnaik
Apr 23, 2025
4.5
Product needs improvement. Manual dispenser is not there in M2. The Machine needs to be powered on always even to fill a glass of water. Manual tap should have been there for dispenser. We can not fill water in glass or a bottle if power is not there. Second problem is water leve...
read moreMarcus Sandeep
Apr 24, 2025
5
Absolutely exceptional service! Chinappa Manjunath from Urban Company is a true professional who exceeded all my expectations. From the moment he arrived, his expertise and attention to detail were evident. He installed my water purifier seamlessly, explaining every step and ensu...
read moreVinay
Apr 21, 2025
5
Ravi is so polite and very professional in his work as well as in his behavior. He install the water filter nicely. Overall i’m really impressed with the service. Thank you Ravi and Urban Company :)...
read moreAnuj Chauhan
Apr 23, 2025
1
He said I need to call plumber to open my kitchen tap as he can’t install that and don’t have the equipment to open the tap Never faces such issues with any other RO and its technician responsibility to open the tap ...
read moreVijay Singh
Apr 22, 2025
5
Arun has described all the functions, how to handle the RO , we are fully satisfied with Arun’s services ...
read moreAnkit Namdeo
Apr 22, 2025
4
Time punctuality, I had to adjust my time for installation, whereas it has to be client preferred timing ...
read moreAakash Gupta
Apr 22, 2025
5
Rajesh ji did a good job. My only request is to specifically mention everywhere that this is not table top model and also provide a normal 'valve' as well other than the 'ball valve'...
read moreSrinath Koppula
Apr 22, 2025
5
Very polite and professional person. Explains everything in detail and answers all questions with patience ...
read more
Frequently asked questions
What is the maximum TDS for which the Native by UC Water Purifier will work?
Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.
Does the Native M2 Water Purifier require a power supply to dispense water?
Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.
What is included with the Native RO Water Purifier?
With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.
What is covered under the 2-year unconditional warranty?
Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.
What are the installation charges, and what items are covered during installation?
Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.
What’s required to connect the Native M2 to the UC app?
Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.
What if the product doesn't fit after buying?
Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.
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About Native Water Purifier
About TruWater by Urban Elements
Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.
After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.
Why is TruWater perfect for you?
1.
1 year comprehensive warranty: Covers electrical, manufacturing defects & filter replacements
2.
Lowest life cycle cost: Save at least INR 12,000 over 7 years
3.
Unique variable annual maintenance plan: Pay only for the number of filter changes required as per your TDS levels!
4.
Drink purest water: Upto 8 stages filtration (RO+UV+UF)
5.
Smart machines at affordable price: Real time TDS & filter life tracking
About our RO Water Purifiers
TruWater Premium
1.
Installation: Delivery & free installation within 2 days of request
2.
Large tank capacity: 9 liters
3.
Trial Policy: No questions asked return policy within 7 days of installation
4.
MTDS: Retain essential minerals in water
5.
6 stage purification process: RO+UV+UF
TruWater Premium Smart
1.
MTDS: Retain essential minerals in water
2.
Installation: Delivery & free installation within 2 days of request
3.
Trial Policy: No questions asked return policy within 7 days of installation
4.
Smart features: Real time water quality & filter life tracking
5.
6 stage purification: RO+UV+UF
6.
Large tank capacity: 9 liters
TruWater Elite
1.
7 stage filtration and purification: RO+UV+UF+Copper
2.
Smart features: Real time water quality & filter life tracking
3.
MTDS: Retain essential minerals in water
4.
Installation: Delivery & free installation within 2 days of request
5.
Trial Policy: No questions asked return policy within 7 days of installation
6.
Goodness of copper & alkaline water
7.
Large tank capacity: 10 liters
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