Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

Top Native Water Purifier services in Coimbatore, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

Gandhipuram

UC Promise

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Transparent Pricing

Native Water Purifier

4.84

89K reviews

Native M2

4.83 (37K reviews)

₹18499

Native M1

4.85 (52K reviews)

₹14499

Native UPS for M2

4.86 (252 reviews)

₹1999

Customer reviews

Ajay Yadav

Apr 14, 2025

Mr. Harjeet was assigned for my RO fitting. He is very professional, has good knowledge, and is very polite. 5/5 for his service and professionalism. ...

Abhinay

Apr 12, 2025

Great service and professionalism. He was very soft and very polite. He even makes us aware of the process of M1 Native water purifier which we were unknown with....

Atique Mujawar

Apr 14, 2025

Vikas Pandey ji did a truly commendable job. Thanks to his expertise, we were able to install the filter without removing the pipe, as was previously suggested. Our building plumber had even advised breaking the wall, but Vikas ji carefully assessed the situation and found a way ...

Alka Singh

Apr 12, 2025

The service partner collected the unused materials from the cartoon, including tds measuring device and some other fitments, and took them away with himself without informing or asking us. ...

Tarundip Adhikari

Apr 13, 2025

Excellent and nice service. Representative called before arriving to my place on time, explained the whole device concept after completing installation and handover of the product. It was a Smooth sail across. So, don't find the reason, why not rate the service provided to 5 star...

Guru Prasad T

Apr 13, 2025

A skilled technician’s, dot to the work & no nonsense, gave full information from end to end. Even shared Does & does not. friendly demeanor and commitment to delivering excellent serviceಡ 👌...

Rahul Singh

Apr 14, 2025

Best ever service till date, I’m really amazed with technician Sujit ji, very well behaved and explained all the things in detail. Thank you 😊...

Ayaz

Apr 14, 2025

Jay Kumar is an excellent professional with very good skills and communication. Very smooth installation and good service. ...

Rahul Nair

Apr 14, 2025

Excellent support given by Alam, supported well in installation and given all guidance with regard to usage of filter...

CHANDRA Prakash Khatri

Apr 14, 2025

He was very well at explaining every doubt I had about water service/Ro. This is only possible when you are into that industry for a long time and been taking your work seriously. Very knowledgeable man, recommend him for any Ro Related service....

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.