Our INR 250 Crore Investment Creates A Skilled Workforce Of 50,000+ Service Partners

Since our inception in 2014, we have invested

INR 250 crores towards training and skilling

our

service partners to transform them into service professionals. This investment has enabled more than 50,000 service partner s to enhance their skills, deliver exceptional services, and thrive in their respective fields. In the last year alone, we invested more than INR 72 crores in our training and skilling initiatives. The commitment to training and skilling service partners has been a fundamental pillar of our mission to transform the home services industry. By prioritizing training and upskilling, we aim to empower our partners and ensure superior service quality for customers.**

The

also captures partners’ experience of working with the platform and illustrates the latter’s efforts in spurring economic growth and reducing inequalities.

84% of partners expressed their satisfaction with the training

provided by Urban Company and

83% also mentioned they witnessed an increase in dignity in society

. The report further showcases how under our Security and Well-being benefits program, we disbursed close to

INR 2.3 crores as insurance claims** which is borne by the organization.

Further, as per the latest

, the average monthly earnings of all Service Partners on the platform have

increased by about 10% over H2 CY 2022. Top 20% Partners earned

an average of about

INR 40,000 per month

, net of all commissions and other related costs in H1 CY 2023. Net average earnings of

Service Partners completing >30 services in a month was over INR 32,000 per month

. Additionally, the strategic investment in training has boosted the partners’ average monthly earnings by 4x more than their offline counterparts, according to the earnings benchmarking study conducted by PGA Labs in 2021. Additionally, our partners’ hourly earnings of INR 322 are

~200% more** than the minimum wage in New Delhi which is INR 96, the highest among all states in India.

According to the recent

, the platform has imparted training and upskilling to more than

29,000 service partners

over nearly

33 lac hours

in 2022. These trainings have been implemented across their 200+ training centers and 250+ full-time trainers to ensure that the service partners have easy access to high-quality training resources. The training process ranges from 3 to 45 days, depending on the partner’s skill level, profession chosen, and prior experience. Last year, we also collaborated with the

National Skill Development Council (NSDC

)** to provide digital certification and e-shram registration to all their service partners.