What are the AMC charges?

We have a unique variable AMC plan where you pay only for the number of filter changes you need. Also, all AMC plans include unlimited free repair visits including spares cost. If you bought the TruWater Premium Smart Machine and you need only 1 filter change, it will cost you 2500, if you need 2 or 3 it will cost you 3,499 For TruWater Elite, 1 filter change - it will cost you 3200, if you need 2 or 3 it will cost you 4,199 Book now

What are the installation charges and what items are covered in installation?

a. The installation and installation kit is free. b. UC does not cover any electrical or plumbing costs during installation, c. If input pressure exceeds 30 PSI, please install a company provided pressure reducing valve at an additional cost, if pressure is below 10 PSI then you need to install ‘Pressure enhancing pump’ at an additional cost. Book now

How does TruWater machine help me reduce water wastage?

Machine comes with an extendable pipe to reuse water for other applications Book now

What all is included when I purchase a TruWater RO?

Included in the box: Water Purifier, Installation Kit, External Sediment Filter Excluded in the box: Booster pump, Pressure Reducing Valve. Iron Cartridge (these are based on pressure condition, to be purchased at the time of installation) Book now

What is the maximum TDS for which TruWater purifier will work?

Upto 2000 TDS (above 2000 efficiency and life of membrane will decrease) Book now

What are the dimensions of the machine?

TruWater Premium series: 334 * 235 * 485 mm, TruWater Elite: 360 * 254 * 485 mm (All dimensions in LBH format) Book now

Do you offer any EMI option?

Yes, we offer No Cost EMI option up to 6 month Book now

Is there a minimum height of the water tank?

Yes, your tank must be at least 10 feet above the ground Book now

Will UC charge for uninstallation of my old RO?

No, uninstallation of old RO will be provided free of cost Book now

Top Native Water Purifier services in Baleshwar, India at your home

Q: What is the 7 day trial?

We provide a no questions asked return policy within 7 days of installation of the RO Book now

FWV7+89 Balasore, Odisha, India

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Transparent Pricing

Native Water Purifier

4.83

62K reviews

Select variant

Native M2

4.81 (28K reviews)

₹18499

Native M1

4.84 (35K reviews)

₹14499

Native UPS for M2

₹1999

Customer reviews

Rsura

Jan 11, 2025

Satisfied with the installation and service done by Mr. Mohan and he clearly explained and showed the usage of the filter. I would recommend Mr Mohan for any services!! ...

Mayank

Jan 11, 2025

Ayub was of great help, he helped fix the water purifier in a tight place, which looked difficult initially. But he came with expertise, finished his job in a professional manner, made sure the water was of the right TDS and completed the job. Thank you....

Roque Fernandes

Jan 11, 2025

The person was polite, and very knowledgable about the product. He was really helpful. He should get a raise and a promotion!!! ...

Sandeep V

Jan 11, 2025

Installation was smooth, explained the features and how to use it on a daily basis. The overall experience was excellent. ...

Amit Ganapule

Jan 7, 2025

The M2 UC purifier installation was done by Pradeep He knows very well about the product also he came on time for installation Very good and excellent service...

Anil Raj V

Jan 10, 2025

Technician Md. Zubair was very polite and completed the installation in a zap and was very tidy. Very happy with the work....

Tarun Srivastav

Jan 11, 2025

Installion was not done due to some issue of wall, job is marked completed and charge of 300 rs is demanded even when it was mentioned that ro installation is free for uc native ro....

Reviewed on Amazon

Venkata Tataji

Jan 10, 2025

Have been using this product for more than 6 months, and very satisfied with the product. UC service people are awesome, package coming up with all needed fittings, and the installation is hassle free. I have purchased one more for my parents after using this for 6 months and the...

Palash

Jan 8, 2025

Technician was polite and understanding, but lacked experience and depth. My rating is NOT based on the technician only, but the overall experience: 1. Product comes with a thick inlet pipe, which needs a custom adapter to be retrofitted to the tap. I had to shell out an extra 3...

Anudeep

Jan 6, 2025

The installation is very seamless , and the technician is on time and installed with out any mess and cleared all my doubts. Explain everything about the purifier and take care aspects in a very understandable way....

Frequently asked questions

What is the maximum TDS for which the Native by UC Water Purifier will work?

Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.

Does the Native M2 Water Purifier require a power supply to dispense water?

Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.

What is included with the Native RO Water Purifier?

With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.

What is covered under the 2-year unconditional warranty?

Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.

What are the installation charges, and what items are covered during installation?

Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.

What’s required to connect the Native M2 to the UC app?

Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.

What if the product doesn't fit after buying?

Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.

About Native Water Purifier

About TruWater by Urban Elements

Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.

After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.